Shipping Policy

Privacy & Shipping Information

At Passional Boutique & Sexploratorium, your privacy and security are our top priorities. We never sell or trade your information, and all orders are processed securely. A safe and respectful shopping experience is essential to us, and we’re committed to earning your trust as a returning customer.

Shipping

  • Domestic Orders: We use USPS Priority Mail for standard shipping. UPS shipments require a street address and cannot be delivered to PO Boxes. If a shipment is returned, additional shipping charges will apply for re-sending.

  • International Orders: We ship worldwide! Payments must be made in US Dollars via credit cards. The buyer is responsible for any customs or duties charges. Please note, we are not responsible for delays caused by customs. Unclaimed international orders will be re-billed for return shipping.

  • Shipping & Processing Times: Most orders ship within 3 business days, except custom items. If you have specific shipping needs or a tight deadline, contact us before placing your order. For inquiries, reach our shipping office at 215-829-4986 or via email at passionalstaff@gmail.com. Expect responses within 1-2 hours during office hours (11 AM – 7 PM, Mon-Fri).

Sales Tax

Sales tax is charged on orders shipped to Pennsylvania. PA state tax is 6%, and an additional 2% applies to orders shipped within Philadelphia (total 8%).

Backorders & Out-of-Stock Items

While we strive to maintain accurate inventory, occasional discrepancies may occur due to store sales and pop-up events. If an item is unavailable, you may choose to wait, substitute, or cancel the item for a refund. Please also note that our website is currently under construction, and inventory is actively being adjusted. 

Identity Verification

For your security, we may ask for additional verification to ensure valid transactions. This can include address or CVV code confirmation, or in rare cases, a scan of the credit card (with the first part of the number obscured). This is to protect against fraudulent charges and ensure your order is shipped correctly.

All information provided for verification is kept secure and discarded once the transaction is confirmed.

Thank you for choosing Passional Boutique & Sexploratorium!